Shipping policy

Last Updated: 11 August 2026

YOUR ERA aims to deliver your orders safely and within the estimated delivery period displayed at checkout.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment/order confirmation.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

2. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch, depending on the delivery location.

Remote locations and certain PIN codes may require additional time.

The delivery estimate displayed at checkout or communicated with your order will apply where specifically stated.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any free-shipping offer will be subject to the conditions specified at the time of purchase.

4. Tracking

Once your order is dispatched, tracking information may be shared through email, SMS, WhatsApp or other available communication channels.

5. Delayed Delivery

Delivery timelines are estimates and may be affected by:

Weather;
Natural disasters;
Transportation disruptions;
Public holidays;
Government restrictions;
Courier delays;
Incorrect/incomplete address details;
Remote delivery locations; or
Other circumstances beyond our reasonable control.

If an order is delayed beyond the stated delivery period, please contact us at youreralabel@gmail.com.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including PIN code and contact number.

If an order is returned because of an incorrect/incomplete address or repeated delivery failure attributable to the customer, additional shipping charges may apply for re-delivery, where permitted.

7. Damaged Package

If your package appears visibly damaged at the time of delivery, please photograph/video the package and contact us at youreralabel@gmail.com as soon as reasonably possible.