Refund policy

Last Updated: 11 August 2026

At YOUR ERA, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not match the product description, please contact us so that we can assist you with a return, replacement, or refund.

1. Eligibility for Returns

We accept returns for eligible products subject to the following conditions:

The return request must be raised within 7 days from the date of delivery.
The product must be unused, unworn, unwashed and in its original condition.
All original tags, labels, packaging and accessories must be intact.
Products showing signs of wear, washing, alteration, damage or misuse may not be accepted.
Products returned without original tags or packaging may be rejected.
Products purchased during a sale or promotional offer may be subject to specific return conditions displayed at the time of purchase.

2. Wrong, Damaged or Defective Products

If you receive:

a wrong product;
a different size/colour from what you ordered;
a damaged product;
a defective product; or
a product materially different from its description,

please contact us at youreralabel@gmail.com with your order number and clear photographs/videos of the product.

YOUR ERA will review the issue and, where applicable, arrange a replacement, return or refund.

Our return terms do not restrict any rights available to consumers under applicable Indian consumer-protection laws. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide appropriate remedies where goods do not conform to the advertised/agreed characteristics or are delivered later than the stated delivery period, subject to applicable exceptions.

3. Non-Returnable Products

The following products may not be eligible for return unless they are received damaged, defective or incorrectly supplied:

Products specifically marked as non-returnable;
Products that have been worn, washed, altered or damaged after delivery;
Products returned without original tags;
Products damaged due to improper handling, washing or use.

4. Return Shipping

Where the return is due to a wrong, defective or damaged product attributable to YOUR ERA, we will bear the applicable return shipping cost.

For eligible customer-initiated returns, any applicable return shipping charges will be communicated before processing the return.

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within 7–10 business days after approval. The actual time taken for the amount to reflect in your bank account/card/payment method may depend on your payment provider or bank.

Refunds will normally be made to the original payment method used for the purchase.